Account Deletion
AI RoomyGroup users can delete their account from inside the app. This page explains how deletion works and how to request help if you cannot access the app.
How To Delete Your Account In The App
To delete your AI RoomyGroup account:
- Open AI RoomyGroup.
- Go to the Account screen.
- Open Privacy & help.
- Choose Delete account.
- Confirm the deletion prompt.
Account deletion is permanent. You should only confirm deletion if you no longer need the account or the records stored in it.
What Account Deletion Does
When you delete your account, AI RoomyGroup deletes active app records associated with your account, including:
- active account/profile data;
- portfolio and property records;
- tenancy records;
- property-management records;
- rent, payment, deposit, compliance, maintenance, mortgage, cost, and tax-related records;
- extracted document data and metadata;
- referenced uploaded document vault objects and files; and
- the Cognito user/client-side account after backend deletion has completed.
Uploaded documents that are referenced by your active app records are included in account deletion.
What May Remain Temporarily
Active app records and referenced uploaded documents are deleted immediately from the active app systems when account deletion completes.
Limited technical logs and backups may remain temporarily for up to 30 days. Support emails may be retained for up to 1 year.
If You Cannot Access The App
Email ai.roomygroup@gmail.com from the email address linked to your AI RoomyGroup account.
Please include the phrase "Delete my AI RoomyGroup account" and the email address used to sign in. We may need to verify your request before acting. Email requests are not instant, but we will handle verified deletion requests as soon as reasonably possible.
Privacy Information
For more detail about the data AI RoomyGroup stores, how uploaded documents are processed, and how retention works, read the Privacy Policy.